Real people. Real support.
HumanTouch is the human-first support platform built for Shopify merchants. Connect your customers with real people who actually care.
Humans Supporting Humans
Connect customers with real humans over live chat, unified inbox, and SMS. HumanTouch™ provides a trust and security layer to all support services.
Verified Trust at Every Step
HumanTouch™ provides HumanVerified™ badges on all your agents, so your customers know they're interacting with you and your brand.
AI Meant to Support, Not Interrupt
Hewie™, our AI assistant works in the background to seamlessly support your agents. Over time, Hewie™ learns your brand voice, customer needs, and Shopify ecosystem.
A Diverse Ecosystem of Humans to Help
HumanstoHelp™ is our proprietary marketplace where you can hire remote agents for your off hours. Each agent is carefully onboarded with your brand package.
What merchants achieve
CSAT Score
<2min
Response
+40%
Retention